Lake Norman Infiniti

"My buying experience with Lake Norman Infiniti was exceptional."

My buying experience with Lake Norman Infiniti was exceptional. I was greatly concerned about buying a car on the internet. Being over 200 miles away made it difficult to drive over and kick the tires. All my concerns were eliminated by the exceptional talents of my representative, Jeanette Hawes. Jeanette patiently and carefully answered the dozens of questions I had related to my 2007 G35. Our purchase negotiations were honest and straightforward and I left with the feeling I was treated fairly and honestly when I finally made the decision to purchase the car of my dreams.

Dave B.,West Virginia

"My car buying experience was wonderful."

My car buying experience was wonderful. It was stress free and my salesman, Tim, was great. He was awesome, took time to answer my questions as well as being very knowledgeable about the car I purchased. I would recommend Lake Norman Infiniti to everyone who's interested in making that big step in car buying. I love my new Infiniti! Thanks!

Ramonica Robinson,Charlotte, NC

"...the experience of a lifetime!"

I would like to thank Andre and the entire staff at Lake Norman for the experience of a lifetime. The time, patience, understanding and wealth of knowledge of their cars is truly unbelievable. Again thank you all.

James & Jester McGlown,Charlotte, NC

"...truly thankful and grateful..."

My experience at Lake Norman Infiniti was indescribable. The customer service was wonderful. The dealership was great. Neat and tidy. You could feel the warm, loving and caring customer satisfaction. The sales people were very caring in whatever needs I needed, and I would recommend everyone go through and stop by Lake Norman Infiniti. They satisfied my needs and I am truly thankful and grateful. Lake Norman Infiniti will work with you and that is what I loved most about my experience.

Thank You.

Krsytal Bivins,Charlotte, NC

"Thanks Lake Norman Infiniti."

We were looking for a great car and drove to another dealer who lied to me about leasing a vehicle and what you need to do. I knew because I have leased about 6 vehicles before. I contacted Lake Norman Infiniti on the Internet and never saw the car but they did tell me the truth and worked out the lease. The delivered it to me, about a 3 1/2 hour drive for me. Thanks Lake Norman Infiniti. We had no problems.

Dr. Keith Morley,Elizabethton, TN

"...a low pressure buying experience..."

The entire car buying experience was great. Management is committed to a low pressure buying experience, and lived up to that commitment. The negotiation process was smooth and hassle-free. Management listened to my thoughts and needs and fulfilled them.

The walk through of the car and its features were second to none. I left the lot feeling very comfortable with the car and its features. The follow-up walk through of the car is also a great benefit to further introduce customers to the cars full capabilities.

The follow-up calls from many of the Lake Norman Infiniti management was fantastic. Everyone followed up to make sure everything was ok, that my buying experience was as good as it could have been and if I had any questions they could help.

Steve Saye,Mooresville, NC

"I did it my way."

Thanks to all of you for a wonderful car buying experience. I've always felt like buying a new car should be as pleasant an experience as buying a new home, but I've never quite had that happen until now.

I went to your website last Thursday evening after having started at the Infiniti dealerships that were furthest drive from my home, and working my way in to the Charlotte metro area over a couple of days. Your website was extremely easy to navigate. I found the exact car I wanted in inventory, by stock number, in two different exterior colors that I couldn't decide between based on website color chips. I clicked on "Make An Offer" and I made an offer for the car by stock number. At a little after nine a.m. the next morning, I had received an email as well as a return phone call from Shane McCloskey, who was very personable, low key and non-confrontational in his approach with me. He told me that his manager had accepted my offer, and we made a Saturday afternoon appointment to drive the car. When we arrived at the dealership, we were cordially greeted and a fellow representative got Shane to greet us in the showroom. He took us outside to a staging area where both cars (alike but with different exterior colors) were waiting side by side. I picked the color I liked best, he did a quick presentation of the car for my husband and I, and we were off to a test drive. We came back to the store, and Shane did a more detailed presentation of other features and merits of the car. He asked me if I liked the car, asked me if I wanted to buy it, at which time my husband asked if he could leave us to ourselves for a few minutes to discuss it. He graciously respected and honored our request, and showed us where to find him once we had our discussion. We made our decision to purchase the car over a period of about three minutes, went back into the store, found Shane, and began to work through the necessary documents.

We had a neighbor babysitting our three year old daughter, but since their family had early evening commitments, and we had a 35 minute drive back home, we determined that there wasn't adequate time remaining for the car to be detailed for delivery that afternoon before we had to be back home. We were told that was not a problem, and Shane scheduled a delivery time to receive the car at our home on Monday morning. What service! We were impressed.

I did it my way. Lake Norman Infiniti gave me the best purchase price out of thirteen dealerships I shopped without the traditional games and back and forth salesman to manager protocol. We were able to drive one hour round trip, and buy a car within one hour on site at the dealership, with convenient delivery to our doorstep. Everyone else we met from the Internet Sales Manager to the F&I Manager to the detailer was as friendly, helpful, thorough, and sensitive to our individual purchase needs as Shane was. Things could not have gone any smoother, and I absolutely love my new G35 sedan. I would most certainly buy another vehicle from Lake Norman Infiniti, and I intend to send friends to Shane to purchase a vehicle.

Again, thank you all for a delightful experience.

Best Regards.

Kim & Glenn Voisine,Waxhaw, NC

"...easy going and friendly atmosphere."

From the minute I arrived at Lake Norman Infiniti on Saturday, 03/15/08 I sensed an easy going and friendly atmosphere. I had communicated with Jeanette Hawes the day before via email about a red 2007 G35 you had on the lot. When I met Jeanette on Saturday, she came across as a friendly, outgoing professional who I knew I would enjoy working with to put together a deal. She is very knowledgeable about the products she's selling which is very important to me. The quickest way to get me off your lot is to send me a salesman who hasn't done his/her homework on the cars they are selling. I had already done many hours of research on the G37 before I arrived at Lake Norman Infiniti and Jeanette impressed me with her knowledge of this car. You guys gave me a good trade on my truck and I'm satisfied with the deal I got.

Thank You.

Andrew Maus,Huntersville, NC

"Top shelf..."

Top shelf service is what I received when I purchased a used VW Toureg from Jeanette Hawes at Lake Norman Infiniti. The transaction was handled by email and fax and the car was delivered to my door, 2 hours away from the dealership. On top of the personal delivery, Jeanette offered her time to sit with me at the local VW dealership while they performed a complete inspection of the vehicle. This is outstanding service that I did not expect when purchasing a used vehicle. I am a number one fan of Lake Norman Infiniti and highly recommend them for your next purchase.

John Dalton,Burlington, NC

"We will definitely be referring friends and family."

We are not only impressed by the types of vehicles Infiniti makes, but also the customer service that is offered. We first came in towards the end of January to look at the FX35. That's when we met Larry "Link" Linker. He was one of the kindest gentlemen we've met. He wasn't there to pressure us into doing anything. Unlike other car salesmen, he was very honest with us and did not act like he was in a hurry to sell us a car. His knowledge of the vehicles Infiniti makes was very helpful. A few hours later, we drove off the lot with the FX35. The next day we received a call from Link asking us how we liked the car and if there were any problems. This really meant a lot to us. We then came in contact with your former Customer Relations Manager, Jocelyn Swanick. She went above and beyond her job description by coming in on a Saturday to answer any questions we had regarding the inside features of the vehicle. About two weeks later or so, I received another call from Link wondering how we were doing with the car. Again, this means a lot. At the beginning of March, we came in again to check out the G35, and once again, we were driving off the lot with our second Infiniti in less than two months. Overall, the customer service we have received has been outstanding! Barry Robinson was very helpful as well. He went out of his way to help us with any financial questions we had and was able to work with us. Although we won't be buying a third car at this moment, we will definitely be coming back at the end of our lease to sign a new one! Once again, thank you Infiniti and thank you Link. He's our #1 guy!  We will definitely be referring friends and family.

Your extremely satisfied customers,

Robert Heidelmeier & Marisa Ciaravino,Charlotte, NC

"...above expectations!"

Everything was above expectations! Great store and will come back. Jeanette was great to deal with.

Roy Forster Jr.,Cornelius, NC

"...purchased a new Infiniti G37 Coupe via the Internet."

To Whom It May Concern

In October of 2007, I purchased a new Infiniti G37 Coupe via the Internet. This car was brand new at this time and dealer inventory was very limited. I shopped several dealers who could not or would not locate the car I wanted and were generally not very helpful. Then I contacted Jeanette at Lake Norman Infiniti. She was most pleasant to talk to and quickly found the exact car I wanted. The paperwork was done quickly and the car was delivered to my home over 200 miles away. I never set foot in the dealership, but I will when I'm in the area just to say hello and thanks to Jeanette!

Vincent Tricarico,Southport, NC

"...an awesome dealership..."

LKN Infiniti was an awesome dealership from the onset of my purchase. The sales staff was very knowledgeable about their product and the selection of G35's to choose from was the decision why I bought from LKN.

Many thanks, and yes my wife was surprised, Justin!

Matt Brink,Charlotte, NC

"...without being high pressure."

It was a pleasure to deal with Justin. He answered our question and showed us everything we wanted to see without being high pressure.

John Macchio,Cornelius, NC

"...the premier Infiniti dealer in the Carolinas."

During the course of narrowing my choice of automobile to the 2008 Infiniti G35S, I found my experience of working with Lake Norman Infiniti to be one of professionalism and a sincere "Can do" attitude.

Jeanette Hawes, Lake Norman Infiniti's Internet Sales Manager, is without a doubt the most professional and accommodating automotive sales executive I have ever had the pleasure to work with. She was respectful of my time and came to the table with a burning desire to earn my business not just provide lip service.

I whole-heartedly recommend the entire Lake Norman Infiniti organization as the premier Infiniti dealer in the Carolinas. They offer a superior automobile with impeccable service after the sale.

Sincerely

Thomas Elrod, II,Matthews, NC

"...I look forward to doing more business with you in the future."

My experience with Lake Norman Infiniti was one of the best vehicle buys I have ever made. Everyone from my sales person to finance and service were courteous, professional and friendly. Unlike my experience with other dealerships in the Lake Norman area it was very pleasant overall. Thank you, and I look forward to doing more business with you in the future.

Ann Reichert,Concord, NC

"Keep up the Good Work!!!"

Our experience at Lake Norman Infiniti was a very very good one. Link, we give you an A+. The visit was pleasant, no rushing and Link explained what to expect from the car. We really appreciated his knowledge. He also made follow up calls to us to make sure we were completely satisfied. Very good attitude, we like that. Keep up the good work!!!
Thanks
A+

Henry Black,Charlotte NC

"...my purchasing experience easy and enjoyable."

Hi Jeanette

I want to thank you and everyone at Lake Norman Infiniti for your help in my recent purchase. I always hear stories of difficulties and frustrations with buying a car, but you made my purchasing experience easy and enjoyable. I truly do appreciate your help and patience.
Kind Regards.

Michael Hensen,Charlotte, NC

"The staff was very accomodating and professional."

Opinion of Lake Norman Infiniti and our Luxury Experience:

We were pleased with the honesty regarding the condition of our 92 Cadillac DeVille. We were unaware of the danger it could have posed to us with its' continued use.

We were satisfied with the final negotiations.

The staff was very accommodating & professional.

Jeanette is a great sales representative. She and the other staff stayed after hours to show us the car we were interested in. After deciding to trade, we were loaned a car to drive home. Our new car was delivered to us and were given a full tank of gas as promised.

Jeanette called back to check on our satisfaction. Barry researched our old car title after we were unable to find it.

Very Professional.

Thank You!

Carol & David Tesh,Spartanburg, SC

"...appreciation for outstanding service..."

Jeanette

You must be surprised to get this letter, but never-the-less, when I feel a certain way I am never satisfied until I express my sentiments.

Life is to short at best, to not take the time to acknowledge appreciation for outstanding service when it is received. Furthermore, in this day and time it is hard to find good service period. But, to experience a car purchase with the integrity, honesty and service I just received is unheard of by most.

You went the extra mile to make sure my EX35 was exactly what I wanted. You took care of the clear bra installation, researched and quoted the chrome rims and ordered the all season mats. In addition, you and Barry Robinson took care of the sale and transfer of my G35 Coupe to my friends. I am sincerely grateful because it was an effortless transaction that allowed me to remain focused on my business.

In this fast paced world, time is money and in today's market "Quality & Service" far out weigh the price. Our organization strives to deliver on time, a quality piece of equipment and back it up with incomparable service. It gives me pride to be associated with a dealership that possess these same traits. Please accept my "Thank You" and appreciation for the service. I am extremely proud of my new car. To boot, we have given another couple, the Autens, the opportunity to share the "Infiniti Experience"!

Sincerely

David Risley,Gastonia, NC

"...the best experience I ever had..."

This was easily the best experience I have ever had purchasing a car. Tim Nichol was great. I will buy every car from him in the future.

Frank D'Auria,Mooresville, NC

"...Start to Finish was Excellent."

Service from start to finish was excellent. My salesperson was professional and knowledgeable of the products.

William Grail,Huntersville NC

"Great Experience"

Tim did a wonderful job for us on every level, but want to thank everyone for all their help.

Great Experience!!!
Thank You!!!

Julie Natichioni, Cornelius NC

"Overall experience was excellent..."

* Friendly, professional and very courteous staff
* Internet site - User friendly
* Internet Sales Manager - very knowledgeable, professional and willing to go the extra mile to see that my purchase was smooth and glitch free

Overall experience was excellent and would recommend Lake Norman Infiniti highly for either a new or used car purchase.

Rick Bartlett,Statesville, NC

"I absolutely love my new car!"

As a woman, I truly appreciated the sincere, no pressure environment at Lake Norman Infiniti. It is the people that sealed the deal for me. They have the utmost integrity, honesty and professionalism. I was completely comfortable and at ease at the dealership. Once I completed my research, compared prices and then subsequently decided on the EX35, I was eager to give them the business.

Also, they were extremely knowledgeable and the customer service was unparalleled. The staff went above and beyond my expectations to ensure that my best interests were served. They definitely want you to be a happy customer and will do whatever it takes to see that you remain that way.

I would, without a doubt, recommend Lake Norman Infiniti to other women because I know they will purchase a luxurious and fun vehicle at a great value with super terrific customer service.

My new EX35 envelopes you in total luxury and comfort and it is quick and peppy! The technology built into this car is state of the art. I absolutely love my new car!!

Liz Bertucci,Charlotte NC

"Thanks..."

Thanks for everything! Best Wishes!

Bill Barbour,Oakridge, NC

"Everyone was very friendly and made us feel welcome."

Our experience with Lake Norman Infiniti was very good. It is our first time owning an Infiniti and buying it from Lake Norman was a good choice. Everyone was very friendly and made us feel welcome. Justin made everything as easy as possible. The FX sold itself but he made the deal go very smooth. If and when we ever decide to trade vehicles again I hope the sale goes as easy as this one did.

Janice & Larry Griffin,Kannapolis, NC

"...the best car buying experience I've had."

I can honestly say, that buying my QX56 was made the best car buying experience I've had.  Jeanette did a wonderful job.

Thanks!

Rick Yelverton,Flat Rock, NC

"The buying experience was great..."

I just wanted to let you know how much I enjoy my Infiniti G35. The buying experience was great and the service has been excellent

Thank you for all you have done and I look forward to working with you in the future.

Howard Culbreth,Mooresville, NC

"...courteous, professional and polite."

To Whom It May Concern:
* I found your sales and service team to be excellent.
* They were very courteous, professional and polite.
* There was no pressure for a sale, just kindness.
* I would recommend them to my friends, which I have.

Bernard Glover,Charleston, SC

"Love the car."

Love the car. Glad I test drove both the M & G series. Went in to buy a used car and walked out with a new one. Well treated. Good job, Andre.

Thanks!

Christine Cavender,Claremont, NC

"I was able to get the exact car I was looking for."

My experience at Lake Norman Infniti was a very positive one. Andre paid attention to my requests and because of his attentiveness I was able to get the exact car I was looking for. All of the staff are very courteous and nice.

Thank You.

Melissa Price,Huntersville, NC

"...first class at LKN Infiniti."

Customer experience is always first class at LKN Infiniti. Larry and Mark made it easy to buy my 2nd car there.

Thank You.

Scott Goodman,Huntersville, NC

"...friendly and patient."

Lake Norman Infiniti took time with me to understand the cars and packages without putting pressure to buy. The showroom was nice and the sales people were very friendly and patient.

Scott Bell,Charlotte, NC

"Professional with utmost courtesy."

Professional, with utmost courtesy-this should be a goal for all companies dealing with the public, but the people I came into contact with at Lake Norman Infiniti all displayed these traits. Special thanks to Link for his effort on my behalf.

Richard Doescher,Clover, SC

"...easy to work with."

Sales person was easy to work with. They were knowledgeable of the vehicle. Overall a great experience.

Matt Clayton,Huntersville, NC

"...nothing but positive!"

Our experience was nothing but positive. We were catered to by true professionals who addressed every concern and answered every question. Our next purchase may be a second Infiniti!

Robert Brenk,Concord, NC